Electric scooter rental software: Challenges and solutions!

Are electric scooters good for the environment? Yes! Are people using e-scooters to commute in the city? Yes! Is there a demand for e-scooter rental businesses? Yes! Is there a demand for e-scooter software? A Lot! Is developing and managing electric scooter rental software easy? No. 

While scooter rental software is a core element for starting a scooter rental business, creating and using it effectively is anything but a walk in the park. There are a few challenges that you might face when using electric scooter rental software. We are here to help you note some common challenges (with solutions) so you can avoid them or deal with them like a pro! 

What is the need for electric scooter rental software?

Do you know what makes your users stay on your e scooter app? The backend e-scooter software! The software helps you streamline your operations and offer a seamless user experience, building your brand image. 

With an efficient e-scooter electric scooter rental software, you can:

• Offer hassle-free user experience 
• Retain users with an engaging interface 
• Track your fleet easily 
• Provide live navigation 
• Manage your user database 
• Collect and analyze data
• Provide real-time customer support 

However, there are many challenges the e-scooter rental companies face while setting up the electric scooter rental software. These challenges impact your fleet performance, user experience, and brand image. Therefore, understanding the e scooter problem and relevant solutions can help you tackle any situation. 

Common challenges of electric scooter rental software (with its solution!)

Squillion Tech has worked with many scooter sharing rental service companies from across the globe. Therefore, we have created the following challenges in managing e-scooter software. Let’s discuss more about these challenges. 

Enhanced tracking of the e-scooter on the road 

How do I track my e-scooters on the field?

Challenge:

The e scooter app allows the users to rent an e-scooter to reach their destination. But what if they can’t find the rented scooter in the first place? You can say bye to that 5-star rating! Thus, live location tracking is necessary to see the nearby scooter and navigate the way to their destination. That’s where the e-scooter software comes into the game. The software connects the user app like live GPS. However, providing accurate GPS tracking is difficult, especially in busy areas or during rush hours. 

Solution:

You can implement a live telematic tracking mechanism with a reliable scooter sharing software development company to provide accurate GPS. Integrating the software with the traffic system of the locality can help you provide better navigation. Furthermore, using AI for predictive technology can help you offer a better ETA. Through telematic tracking, you can track your fleet on the road quickly. 

Overlooking the battery of the e-scooters in use 

How do I ensure that my scooters have sufficient battery for the rides? 

Challenge:

You can invest in the best scooters with robust structure and stunning performance, but the riders will avoid them if they are not charged. Users need to know whether the scooter has sufficient battery life to help them reach their location. Your fleet must be ready to use, especially in rush hours. Thus, the scooter rental business must be overlooked when the scooters need to recharge. The software must provide live updates on the KPIs of the scooters on the road, including the battery percentage. 

Solution:

Connect your scooters with the e-scooter software using a smart IoT to track the KPIs like battery usage and levels. It helps you create an efficient charging schedule for your fleet. Furthermore, the predictive technology in the electric scooter rental software allows you to understand usage patterns to identify the right time to charge the scooter and rebalance the fleet for optimum utilization of resources (your scooters!). So, in your next e scooter upgrade, invest in a good quality IoT device and work with IoT experts like Squillion Tech to set up your system without hassle. 

Assisting users in navigation through the e scooter app 

How do I help my users avoid dangerous areas? 

Challenge:

When you are in a rush, shortcuts and narrow alleys may be tempting to reach the destination ASAP. However, not all roads and alleys are safe for your users and fleet. Therefore, educating the users about potential risky locations and a few that they must avoid is crucial. It is also essential because, in some countries, e-scooters can only be used on certain lanes and specific areas. You need to inform the user about the same. Thus, Navigation become the biggest e scooter problem for many scooter sharing companies. 

Solution:

Geofencing can work like magic in marking the map and assisting the user in navigating the road, avoiding risky or prohibited areas. With advanced IoT development developers like Squillion Tech, you can guide the users to drive and park safely in the permitted areas through an in-app navigation system.  

Optimizing fleet performance 

How can I track the performance of my e-scooters? 

Challenge:

The key to getting higher ROI on your scooter investment is to ensure better performance. What does better performance mean? It means you can utilize the scooter at its total capacity and maintain it for a long life cycle. However, tracking and enhancing e scooter performance is easier said than done. You need to rebalance the fleet to reduce the down time and track the scooter performance to schedule a maintenance check regularly. 

Solution:

An efficient electric scooter rental software created by experienced developers like Squillion Tech helps you analyze your performance. With AI predictive technology, you can rebalance your scooters based on the area’s demand. It enables you to reduce the scooters’ downtime, increase performance, and get better ROI. You can overview the KPIs and set a reminder schedule for your scooter’s optimal performance. 

User authentication for using the e-scooters 

How do I verify my user’s identity and driving license? 

Challenge:

Unauthorized use of your scooter by a rider can get you in trouble. There are various regulations related to the use of e-scooter in many countries that you need to follow. Your riders and yourself can face consequences if these regulations are broken. A few regulations include age restrictions, parking spaces, driver’s licenses, and traffic laws. To avoid conflicts, you need to authenticate the user’s identity with the relevant government ID. 

Solution:

The software enables you to connect your user base with the government directory to verify the user identity. Therefore, you can ask users to submit their relevant government ID for age and driving license authentication. The process is automated when the software is included in the process. The user database in the software helps you identify the user in case the scooter is damaged or involved in an illegal activity. 

Securing payment management system 

How can I avoid payment scams and provide a secure payment system for my users? 

Challenge:

Fintech has opened the gates for the business to simplify the process of online monetary transactions. However, it has also opened the gate for scammers to make easy money. The transactions in the scooter rental business are small and frequent. Therefore, a secure payment management system is one of the crucial e scooter problems scooter sharing companies face. It is essential to establish a secure payment system to prevent fraud. 

Solution:

Experienced electric scooter rental software developers, like Squillion Tech, use industry-standard protocols for establishing a secure payment gateway. A few well-known protocols include PCI DSS compliance, SSL protocols, 3D secure, and more. Offer reliable and safe payment alternatives to your users by integrating these protocols into your scooter sharing system. 

E scooter software tuning 

How should I scale my software with the growing rental scooter demand?

Challenge:

When the number of e-scooter upgrades in your fleet, the load on the scooter sharing software also increases. It impacts the performance of the software and user experience. Poor software performance leads to difficulty finding scooters, delayed navigation, booking problems, and many more issues, resulting in customer dissatisfaction. Furthermore, overload of data and users can crash the scooter rental software. It can cost several hundred bucks and halt your operation. 

Solution:

E scooter software tuning can change the game for you. Through software tuning, you can improve the performance of the software with upgrades in the scooter-sharing system and base code. Squillion Tech has created a scalable scooter sharing software to accommodate your demands. We offer regular updates to help you stay up-to-date with scooter sharing solutions for enhancing performance and user satisfaction with error-free and quick services. 

Data privacy and authentic access 

How do I secure my sensitive data in the software? 

Challenge: 

The advanced technology has somewhat increased the threat of cybercrime, especially related to data leaks. A scooter-sharing business must store sensitive data like user profiles and government IDs. Thus, a scooter sharing rental company must secure user data to gain customer trust and build a brand image. 

Solution:

Work with a trusted scooter sharing software development company, like Squillion Tech, which can secure your data. From data encryption to role-based access, many protocols and technologies are used to safeguard your user and company data. We comply with the local regulations to secure the data and enable you to take strict action in case of a breach. 

Customer support management 

How can I offer customer support in real time with e-scooter software? 

Challenge: 

Customer satisfaction is the key to the success of your scooter sharing business. However, delayed customer support can lead to losing customers and negative reviews. Therefore, you must offer real-time customer support through your software. Whether they need technical support or have some queries, your team should be able to reach them ASAP! 

Solution:

Through the electric scooter rental software, you can use an AI chatbox for the generic queries of the customers. However, a ticket window system has been more beneficial to our customers. It helps them understand the customers’ queries, collect that data, and improve the services. Squillion Tech uses the ticked window system where the customer raises a ticket related to their query, and the team is alerted when a ticket is submitted. Your team needs to connect with the customer and resolve the query. It helps you connect with the customer, give them personalized solutions and make them feel valued. 

Squillion Tech: Your best scooter-sharing software partner  

Squillion Tech specializes in developing high-quality Scooter Sharing Software that addresses all these challenges. Our software solutions are customizable, scalable, and designed with advanced features like real-time tracking, geofencing, secure payments, role-based access, a customer support system, and predictive AI technology. With Squillion Tech as your partner, your scooter sharing rental business is all set up for success!

Conclusion 

Electric scooter rental software is essential to managing the fleet, analyzing the scooter’s performance, user data safety, payment portal security, and overall customer satisfaction. While challenges like GPS accuracy, battery management, and user authentication can be significant, the proper software can help you manage your operation smoothly. As demand for electric scooters grows, businesses with reliable, flexible software will thrive and be profitable. If you’re ready to take your scooter-sharing business to the next level, Squillion Tech has the expertise and technology to help you! Schedule a meeting now!